FAQ – Stamped with Love

FAQ

Products

What metal is it made from?

The majority of the blanks I use are aluminium, which is a lightweight but very tactile metal. I prefer these as a standard for two reasons: the price, as it is most cost effective than other types of metals, and because I can have lots of different shapes made since it is easier to work with. If you have a particular shape in mind that I do not offer as standard then please get in touch, and I can see what I can do!

If you prefer a heavier metal, I would suggest pewter,stainless steel, copper or sterling silver blanks. If you want to order a pewter or stainless steel option, you can select this from the drop down menu on each personalised product (if available).

Can I get a special shape made?

Of course! As mentioned above, if you have something in mind you can always contact me via the contact page or my Facebook page. I work closely with a few different UK businesses who are able to have lots of different shapes cut, many listed as already hand cut in the UK, so am happy to find something the suits your needs.

Ordering

How long will my order take?

I always do my metal stamping on Thursdays, Fridays and Saturdays due to other commitments in the week. I make items in the order that they were received, and usually take no more than 2 weeks to complete after placing the order, often sooner. However, if you need something by a specific date, please drop me a line to discuss before ordering, and I’ll do my best to fit you in.

Please note at busy times, i.e. Christmas, Mothers Day, Fathers Day, etc there is usually a final date for orders to be placed by, please ensure you order early or check my Facebook page here for up to date details of delivery times.

How can I pay?

You can pay using your debit or credit card via the checkout process or use PayPal. Both options are secure and encrypted.  All orders must be paid for before they will be started.

Shipping

How much is postage?

I offer 2 postage options for UK customers, standard 1st class for £1.50 or signed for 1st class for £3.00.  This can also be upgraded to a before 1pm service but please note this does not mean your order will be rushed, it just means you pay to have it delivered before 1 when it does ship.  I offer a Tracked and Signed service for all my international companies.

How are my items packaged?

The majority of items are sent in a pretty organza bag as standard. You can enter a different shipping address from the billing address if you require your item to be sent elsewhere.  If you are sending to someone else let me know and I'll make sure I don't include an invoice.

How long will my order take to arrive after it has been made?

Standard delivery is via Royal Mail, 1st Class and 1st  Class Signed For, which usually arrives the next working day after it has been posted, although sometimes it can take slightly longer. In the very unlikely event that your item has not arrived within 10 working days of it being posted, please let me know, and I can put a claim in for lost delivery, at which point you can request a refund on your purchase or have it re-made and sent again. If you need something sooner, I suggest using Special Delivery Guaranteed by 1pm. Please note these delivery times do not include the time it takes to make the item(s).

Do you ship internationally?

Yes, I certainly do! The price for shipping internationally is one flat fee and is sent via International Track and Signed.

I am local to you, can I collect?

Yes, you most certainly can :)  If you use the code IAMLOCAL during check out it will take off the delivery charge, I will email you to let you know when its ready for collection.